Introduction
At Wild Hollow Botanicals (“we,” “us,” or “our”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website at wildhollowbotanicals.com or make a purchase from our store.
Please read this policy carefully. If you have any questions or concerns, contact us at the details provided at the bottom of this page.
1. Information We Collect
When you visit our store or place an order, we may collect the following types of personal information:
- Contact & Identity Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Credit/debit card details, PayPal account information. Payment data is processed securely by our payment providers and is never stored directly on our servers.
- Order & Transaction Data: Products purchased, order history, and transaction records.
- Account Information: Username and password if you create an account with us.
- Device & Usage Data: IP address, browser type, pages visited, referring URLs, and time spent on pages — collected via cookies and analytics tools.
- Communications: Messages you send us via contact forms or email.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and returns.
- Send order confirmations, shipping updates, and customer support communications.
- Manage your account and provide access to order history.
- Calculate and apply taxes via WooCommerce Tax.
- Send marketing emails and promotional offers (only with your consent; you may opt out at any time).
- Analyze website traffic and improve our store experience via Google Analytics and MonsterInsights.
- Run advertising campaigns on Pinterest and Reddit (where applicable).
- Comply with legal obligations and prevent fraud.
3. How We Share Your Information
We do not sell your personal data. We may share your information with trusted third-party service providers who help us operate our store, including:
- Payment Processors: WooPayments, PayPal Payments, Amazon Pay, and YITH PayPal Payments — to process transactions securely.
- Shipping & Fulfillment: YITH Shippo and WooCommerce Shipping — to generate shipping labels and track deliveries.
- Analytics & Marketing: Google Analytics, MonsterInsights, Google for WooCommerce, Pinterest for WooCommerce, and Reddit for WooCommerce — to understand visitor behavior and run ads.
- Site Security & Backup: Jetpack and VaultPress Backup — for spam protection, security scanning, and site backups.
- Email Delivery: Site Mailer (Email Deliverability plugin) — to reliably send transactional emails.
- Legal Authorities: When required by law or to protect our rights.
All third-party providers are required to handle your data in accordance with applicable privacy laws.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Types of cookies we use include:
- Strictly Necessary Cookies: Required for the store to function (e.g., shopping cart, login session).
- Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics, MonsterInsights).
- Marketing Cookies: Used to deliver relevant ads on platforms like Pinterest and Reddit.
- Preference Cookies: Remember your settings and preferences.
You can manage your cookie preferences at any time using the Cookie Consent manager available on our website. Disabling certain cookies may affect store functionality.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to the processing of your data for marketing purposes.
- CCPA Rights (California Residents): You have the right to know what personal data is collected, request deletion, and opt out of the sale of personal information. We do not sell your personal data.
To exercise any of these rights, please contact us using the information below.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order information is typically retained for up to 7 years for tax and legal compliance. You may request deletion of your account data at any time.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These include SSL/TLS encryption, secure payment processing through certified providers, and regular site backups via Jetpack VaultPress. However, no method of transmission over the internet is 100% secure, and we cannot and will not guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us.
Wild Hollow Botanicals
Email: [email protected]